Policy

We will only use any information that you provide in order to provide service to you. We do not sell any customer information to third parties for any reason. Your payment information is collected by a secure online payment system (Stripe). Where we will not have access to your specific payment information. Any personal information that you provide is stored in a trusted and secure reservation system (Rezdy). Any personal information collected in the system is to facilitate the booking and execution of your tour. For example, full name and birth date are required for airline tickets should they be included in your tour. Any contact information that you provide will only be used in communication regarding your tour service. We may ask if you would like to participate in reviews of our service. Such requests are voluntary.

We value our customers and strive to provide you with the best service so that you will enjoy your Pearl Harbor experience.

We value our ability to provide you with the information that you need in order for you to enjoy your time at Pearl Harbor.

By using this website, the visitor understands and acknowledges that we are a tour company and use of this website is for personal use only. The user understands that we are not liable for any small inaccuracies on the website with regard to historical information or typographical errors, pricing, and tour information. We are constantly updating tour times, prices, and inclusions. By using this website, you understand that we are not liable for any malicious action perpetrated by a third party against the user. Many images on this website are the property of the owner of this website. All images that are in the public domain are noted as being in the public domain and may be used freely with the proper attribution to the original author and source. By using this website, the user agrees not to duplicate this website in part or in whole for any reason.

We will only use any information that you provide in order to provide service to you. We do not sell any customer information to third parties for any reason. Your payment information is collected by a secure online payment system (Stripe). Where we will not have access to your specific payment information. Any personal information that you provide is stored in a trusted and secure reservation system (Rezdy). Any personal information collected in the system is to facilitate the booking and execution of your tour. For example, full name and birth date are required for airline tickets should they be included in your tour. Any contact information that you provide will only be used in communication regarding your tour service. We may ask if you would like to participate in reviews of our service. Such requests are voluntary.

Our cancellation policy is as follows:

For Group tours, all cancellation requests must be submitted in writing and at least 24 hours prior to the start time of the tour in order to receive a full refund. For cancellations submitted in less than 24 hours, there will be no refund.

For private tours, all cancellation requests must be submitted in writing at least 24 hours prior to the start of the tour in order to receive a refund. For cancellations submitted in less than 24 hours, there will be no refund.

For Island-Hopping tours that include airline tickets, all sales are final. If you cancel there will be no refund.

1- Rates are subject to Hawaii State tax. 2- Rates and schedules are subject to change without notice, and all confirmed reservations will be honored if possible. 3- Lunch is not included in the tours unless it is specified in the description of the tour. 4- Food is available at Pearl Harbor to purchase. 5- We shall not be liable for any injury, loss, damage, or accident to persons or property of any individual on tour from any cause beyond its control. 6- We are not responsible for and do not extend financial reimbursement for delays caused by factors beyond our control, such as traffic, weather, sudden mechanical issues, car accident, or problems concerning the Navy-operated shuttle boats. The U.S. Navy reserves the right to shut down the boats for public safety at any time. Such action is beyond our control and power. 7- We cannot be held responsible for the actions of the U.S. Navy or the National Park Service. 8- The duration of transfers is approximate. 9- The exact duration is subject to the time of day and traffic conditions. 10- Pearl Harbor National Memorial is closed on Thanksgiving, Christmas, and New Year’s Day.

We may offer some free gifts with some of our services. We make no guarantees or assurances with regard to the color, quality, or size of our free gifts. Also, it is your responsibility to remind your tour guide to pass the gift ( if mentioned on your confirmation ) to you before your drop-off. If you forget, we are not able to mail it to you.

No Show for Pearl Harbor Tour

Everyone should be ready for pickup at the agreed-upon pickup location at least 10-15 minutes before pickup begins, as the driver will not be able to wait for you. While we understand that circumstances may prevent you from being able to show up for the tour, please understand that if you are not at the agreed-upon pickup location, there is nothing we can do. The vehicle will have to leave, and you will be considered a no-show. At that point, it would be less than 24 hours prior to your tour, and there can be no refund. If you do end up missing your pickup, please contact us, and we may be able to work something out with you. Such as booking another tour at a discounted rate if there is availability.

Late for your Pearl Harbor Tour

Please be ready at the agreed-upon pickup location at least 10-15 minutes prior to the beginning of pickup time. When the driver arrives, they will not be able to wait for you, and if you are not ready at the pickup location, they will have to move on. You will be considered a no-show.

Cancellation of your Pearl Harbor Tour

You may cancel within 24 hours of the service date for a full refund. If your tour includes airline tickets, it is noncancelable and nonrefundable. All cancellation requests must be submitted in writing.

Show up late for your Pearl Harbor Tour (Walk into Pearl Harbor)

We are a tour company that is not affiliated with Pearl Harbor. Pearl Harbor is administered by the National Park Service. The National Park Service has strict regulations against tour companies meeting people in Pearl Harbor. If you miss your tour, please contact us. Do not go directly to Pearl Harbor because we will not be able to help you there. We may be able to work something out with you if we are able.

The client is willing to waive their tour transportation and show up at Pearl Harbor for their tour.

We are a tour company that is not affiliated with Pearl Harbor. Pearl Harbor is administered by the National Park Service. The National Park Service has strict regulations against tour companies meeting people in Pearl Harbor. Pearl Harbor is federal property and is managed by the federal authorities. Federal law prohibits us from meeting with clients at Pearl Harbor. You need to be in our vehicle and arrive at Pearl Harbor to be able to use our Arizona Memorial ticket. We are not willing to break the law for those who want to meet our suppliers or us in Pearl Harbor. We have pickups in Waikiki, the Honolulu Cruise Port, and Honolulu International Airport. Please choose a location for pickup.

About Our Merchant Service:

We are proudly using Stripe as our credit card and payment processor. Stipe is the leading credit card processing service on the planet. Below please find all the essential information about the security measures taken by Stripe

Security At Stripe:

A PCI-certified auditor has audited Stripe. We’re a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.

HTTPS And HSTS For Secure Connections:

Stripe forces HTTPS for all services using TLS (SSL), including our public website and the Dashboard to ensure secure connections:

• Stripe.js is served only over TLS.
• Stripe’s official libraries connect to Stripe’s servers over TLS and verify TLS certificates on each connection.

We regularly audit the details of our implementation, including the certificates we serve, the certificate authorities we use, and the ciphers we support. We use HSTS to ensure that browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Google Chrome and Mozilla Firefox.

Sensitive Data And Communication Encryption:

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plain text card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services including our API and website.

Vulnerability Disclosure And Reward Program:

By submitting a security bug or vulnerability to Stripe through HackerOne, you acknowledge that you’ve read and agreed to the program terms and conditions. Please refer to our policy on HackerOne for more information on how to participate in our bug bounty program.