Special Policy For Pearl Harbor Tours
No Show for Pearl Harbor Tour
Everyone should be ready for pickup at the agreed-upon pickup location at least 10-15 minutes before pickup begins, as the driver will not be able to wait for you. While we understand that circumstances may prevent you from being able to show up for the tour, please understand that if you are not at the agreed-upon pickup location, there is nothing we can do. The vehicle will have to leave, and you will be considered a no-show. At that point, it would be less than 24 hours prior to your tour, and there can be no refund. If you do end up missing your pickup, please contact us, and we may be able to work something out with you. Such as booking another tour at a discounted rate if there is availability.
Cancellation of your Pearl Harbor Tour
You may cancel within 24 hours of the service date for a full refund. If your tour includes airline tickets, it is noncancelable and nonrefundable. All cancellation requests must be submitted in writing.
Show up late for your Pearl Harbor Tour (Walk into Pearl Harbor)
We are a tour company that is not affiliated with Pearl Harbor. Pearl Harbor is administered by the National Park Service. The National Park Service has strict regulations against tour companies meeting people in Pearl Harbor. If you miss your tour, please contact us. Do not go directly to Pearl Harbor because we will not be able to help you there. We may be able to work something out with you if we are able.
The client is willing to waive their tour transportation and show up at Pearl Harbor for their tour.
We are a tour company that is not affiliated with Pearl Harbor. Pearl Harbor is administered by the National Park Service. The National Park Service has strict regulations against tour companies meeting people in Pearl Harbor. Pearl Harbor is federal property and is managed by the federal authorities. Federal law prohibits us from meeting with clients at Pearl Harbor. You need to be in our vehicle and arrive at Pearl Harbor to be able to use our Arizona Memorial ticket. We are not willing to break the law for those who want to meet our suppliers or us in Pearl Harbor. We have pickups in Waikiki, the Honolulu Cruise Port, and Honolulu International Airport. Please choose a location for pickup.